I need to speak with a senior member. I'm having terrible service with the Irving TX office. I *** from work in the morning expecting to be the first customer they see. This is what i requested for and I was told I would be the first customer on 9/7. Around 8:30 i called the office and was told my tech had an emergency and i would only be seen at 11AM. Why didn't i receive a call stating the tech would be late. for the last couple of months my softener hasn't been working at all. A tech was supposed to show up 2-3 months ago and never showed up". This morning i asked to speak to a service manager/. I was told Paul will return my call?. I got a call back from Scott who i didn't want to talk to:. I still haven't rec'd a call from Paul". I want a credit to my account for the last couple of months my softener hasn't been working|. The tech is rescheduled to come this friday/. Let's hope he calls me an hour ahead of his arrival time since this is what i requested". I'm not happy since I'm missing work so much and nobody showing up to my house. 128f703



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