Pissed Consumer - Culligan water conditioning service

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Culligan water conditioning service

Jul 8, 2008

Culligan Water Conditioning complaint

Culligan charged me for service on a house I no longer own for service I discontinued two months ago. Culligan stated that I signed a 6-month contract, however there are two checked boxes. One states that service is provided month to month and one month notice is required for change of service. The other box does state the term as 6 months, so I suppose I legally have no recourse.

I also had no choice. When I signed up for Culligan I said I was selling the house – I needed it so the water would not be black and sulfur smelling. No one told me a 6-month contract was required. And why should it be? What’s the skin off their nose? They charged me $75 for installation – now they’ll no doubt be charging the new owners the same.

I think their business practices stink.

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Comments (1)

1. Written by Cheryl, on 12-07-2008 07:41

Culligan is awful. They stopped servicing because I missed a payment - but for 6 months I was paying each month, and for 6 months they were not coming out. I finaly got the 6 months 'credited' (over $300) but that left a credit in my favor. After they once again blew off my service and never showed. I demanded my $111 back that I overpayed, which they agreed to, and of course they never sent it. I was forced to file with the BBB - and would you belive the scum bags at culligan lied on the BBB response, and they said they credited me in error..which is clearly retaliation. DON'T WORK WITH CULLIGAN.

We went with Greco & Haynes and my water is even drinkable now, we were even told that Culligan's treatments don't even last the month.

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