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Home  »  Consumer Reviews  »  Appliances  »  Culligan charged me but didn't fix the problem
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Culligan charged me but didn't fix the problem
May 2, 2008
Culligan Water Conditioning complaint
I have been dealing with "orange" rusty water since I called Culligan 4 months ago. They came twice and did not fix my water conditioner. The service man admitted what he installed the first time didn't work, never offered to do a water test. I have had 3 new tanks installed since and have given up on Culligan. They want me to pay them $500 for trying and want to keep coming back until they succeed. They are now mad at me because my experience has been so bad I have given up on them and tried something else. The person who handled my complaint blamed it on me for not reporting back to them. I am taking pictures of my orange tub, toilet and laundry for small claims court. Thanks Culligan man.
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1. Written by culligansucks, on 03-05-2008 14:36

I have been dealing with Culligan for 10 years. I have five thousand dollars tied up in a Culligan Softener and a Culligan Super S that is suppost to be the top of the line. I too am dealing with numerous service calls from almost the installation day. I even said 2 months after the installation that the product was defective and I wanted it replaced! No such luck. They just wanted the warranty to run out and me to have to pay for service calls. Along with my initial investment I have spent thousands of dollars in service calls only to call them back two weeks later. We have well water, and their service rep said " it has to be expected with your type of water".....well why did they sell me a product that was suppost to take care of it? If it was to be expected why did I bother buying two product that were suppost to take care of the water problem. If you have well water with rust and iron do not buy any of the systems that Culligan recommends...it will be a waste of your money! Their warranty ***! Their product ***!

2. Written by unclesharkey, on 03-05-2008 11:18

That is ashame we have a culligan system and it seems to work fine. The system gets serviced by culligan and we have not had any problems.

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